{
  "$schema": "https://raw.githubusercontent.com/jsonresume/resume-schema/v1.0.0/schema.json",
  "basics": {
    "name": "Tarik Gungor",
    "label": "IT Support Specialist | Infrastructure & Endpoint-Focused",
    "email": "gungortarik@icloud.com",
    "url": "https://tarikgungor.com",
    "summary": "Infrastructure-focused IT support professional supporting 60+ endpoints across hybrid business environments. Experienced in Windows 10/11 administration, Active Directory user management, Microsoft 365 support, endpoint configuration, and network troubleshooting (TCP/IP, DNS, DHCP, VPN). Skilled in hardware support, device deployment, remote troubleshooting, and maintaining operational system reliability. Actively expanding into systems administration through virtualization and server-based lab environments.",
    "location": {
      "city": "Toronto",
      "region": "ON",
      "countryCode": "CA"
    },
    "profiles": [
      {
        "network": "LinkedIn",
        "username": "tarikgungor",
        "url": "https://linkedin.com/in/tarikgungor"
      },
      {
        "network": "GitHub",
        "username": "gungortarik",
        "url": "https://github.com/gungortarik"
      }
    ]
  },
  "work": [
    {
      "name": "BETA PREP",
      "position": "IT Specialist",
      "location": "Toronto, ON",
      "startDate": "2024",
      "endDate": "Present",
      "summary": "Support and maintain endpoints in a hybrid business environment.",
      "highlights": [
        "Support and maintain 38 endpoints in a hybrid business environment",
        "Manage and resolve user incidents ensuring minimal operational disruption",
        "Configure and maintain Windows 10/11 devices",
        "Assist with Microsoft 365 administration and user account management",
        "Troubleshoot network connectivity issues (DNS, DHCP, IP configuration)",
        "Deploy and configure new devices for staff use"
      ]
    },
    {
      "name": "Bestof Floor LTD",
      "position": "IT Support Specialist",
      "location": "Toronto, ON",
      "startDate": "2023",
      "endDate": "Present",
      "summary": "Provide technical support across a 23-device environment.",
      "highlights": [
        "Provide technical support across a 23-device environment",
        "Diagnose and resolve user-reported hardware and software issues",
        "Perform Active Directory user account management",
        "Support internal network infrastructure and connectivity",
        "Maintain system reliability and ensure daily operational continuity"
      ]
    },
    {
      "name": "Payment Source",
      "position": "IT Analyst — Internship",
      "location": "Toronto, ON",
      "startDate": "2023",
      "endDate": "2023",
      "summary": "Supported endpoint management and policy implementation.",
      "highlights": [
        "Worked with ManageEngine Endpoint Central for device configuration",
        "Assisted in mobile device management (MDM) deployments",
        "Contributed to 50+ endpoint configurations",
        "Supported endpoint monitoring and structured policy implementation"
      ]
    }
  ],
  "education": [
    {
      "institution": "George Brown College",
      "area": "Computer Systems Technology",
      "studyType": "Advanced Diploma",
      "location": "Toronto, ON",
      "startDate": "2026",
      "endDate": "Ongoing"
    },
    {
      "institution": "British Columbia Institute of Technology",
      "area": "Technology Support Professional",
      "startDate": "2022",
      "endDate": "2023"
    }
  ],
  "skills": [
    {
      "name": "Operating Systems",
      "keywords": ["Windows 10/11", "Ubuntu Linux"]
    },
    {
      "name": "Directory Services",
      "keywords": ["Active Directory — User & Group Management"]
    },
    {
      "name": "Cloud & Productivity",
      "keywords": ["Microsoft 365"]
    },
    {
      "name": "Networking",
      "keywords": ["TCP/IP", "DNS", "DHCP", "VPN", "Network Segmentation"]
    },
    {
      "name": "Endpoint Management",
      "keywords": ["Device configuration", "Policy deployment", "System updates"]
    },
    {
      "name": "Virtualization",
      "keywords": ["Hyper-V", "Ubuntu VM Lab Environment"]
    },
    {
      "name": "Security",
      "keywords": ["Endpoint monitoring", "Configuration hardening"]
    },
    {
      "name": "Hardware",
      "keywords": ["Desktop/laptop troubleshooting", "Device setup & deployment"]
    },
    {
      "name": "Remote Support",
      "keywords": ["Remote diagnostics", "Issue resolution"]
    }
  ],
  "projects": [
    {
      "name": "Virtualized Enterprise Lab",
      "description": "NAT/firewall routing, multi-DC design, Linux DHCP, DNS, SAN/iSCSI and failover testing using Hyper-V and VMware/ESXi."
    },
    {
      "name": "Active Directory — Users, OUs & GPO",
      "description": "Structured OU design, security groups, permissions and policy-based workstation/user settings."
    },
    {
      "name": "DNS — Primary/Secondary + AD-Integrated Zones",
      "description": "Service configuration, zone design and troubleshooting."
    },
    {
      "name": "DHCP — Linux + Advanced DHCP Service",
      "description": "Scope planning, options, reservations and validation in a segmented environment."
    },
    {
      "name": "Storage — SAN + iSCSI + RAID",
      "description": "iSCSI connectivity and redundancy testing, including multi-disk failure scenarios."
    },
    {
      "name": "Failover Cluster — File Servers + Shared Storage",
      "description": "Cluster design, shared storage using VHD Set, and availability testing."
    },
    {
      "name": "VMware ESXi — Nested Build & Management",
      "description": "Workstation and nested ESXi environment setup for repeatable lab workflows."
    }
  ]
}