Tarik Gungor
IT Support Specialist
Infrastructure & Endpoint-Focused
Summary
Infrastructure-focused IT support professional supporting 60+ endpoints across hybrid business environments. Experienced in Windows 10/11 administration, Active Directory user management, Microsoft 365 support, endpoint configuration, and network troubleshooting (TCP/IP, DNS, DHCP, VPN). Skilled in hardware support, device deployment, remote troubleshooting, and maintaining operational system reliability. Actively expanding into systems administration through virtualization and server-based lab environments.
Technical Skills
Windows 10/11 · Ubuntu Linux
Active Directory — User & Group Management
Microsoft 365
TCP/IP · DNS · DHCP · VPN · Network Segmentation
Device configuration · Policy deployment · System updates
Hyper-V · Ubuntu VM Lab Environment
Endpoint monitoring · Configuration hardening
Desktop/laptop troubleshooting · Device setup & deployment
Remote diagnostics · Issue resolution
Professional Experience
BETA PREP
IT Specialist
- Support and maintain 38 endpoints in a hybrid business environment
- Manage and resolve user incidents ensuring minimal operational disruption
- Configure and maintain Windows 10/11 devices
- Assist with Microsoft 365 administration and user account management
- Troubleshoot network connectivity issues (DNS, DHCP, IP configuration)
- Deploy and configure new devices for staff use
Bestof Floor LTD
IT Support Specialist
- Provide technical support across a 23-device environment
- Diagnose and resolve user-reported hardware and software issues
- Perform Active Directory user account management
- Support internal network infrastructure and connectivity
- Maintain system reliability and ensure daily operational continuity
Payment Source
IT Analyst — Internship
- Worked with ManageEngine Endpoint Central for device configuration
- Assisted in mobile device management (MDM) deployments
- Contributed to 50+ endpoint configurations
- Supported endpoint monitoring and structured policy implementation
Projects / Labs
Technical infrastructure labs & systems configurations
Virtualized Enterprise Lab
NAT/firewall routing, multi-DC design, Linux DHCP, DNS, SAN/iSCSI and failover testing using Hyper-V and VMware/ESXi.
Active Directory — Users, OUs & GPO
Structured OU design, security groups, permissions and policy-based workstation/user settings.
DNS — Primary/Secondary + AD-Integrated Zones
Service configuration, zone design and troubleshooting.
DHCP — Linux + Advanced DHCP Service
Scope planning, options, reservations and validation in a segmented environment.
Storage — SAN + iSCSI + RAID
iSCSI connectivity and redundancy testing, including multi-disk failure scenarios.
Failover Cluster — File Servers + Shared Storage
Cluster design, shared storage using VHD Set, and availability testing.
VMware ESXi — Nested Build & Management
Workstation and nested ESXi environment setup for repeatable lab workflows.
Education
George Brown College
Computer Systems Technology — Advanced Diploma
British Columbia Institute of Technology
Technology Support Professional